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Need to Cancel your event?
Should you need to cancel your order for professional photography services, enlargements, albums, or any other tangible goods ordered from GrantDeb Photographers, we'll do our best to accommodate your wishes.  However, please keep in mind the following:


Professional Services
We realize life takes twists and turns that are unpredictable and often out of your control; thus, you may have to cancel our services for one reason or another.  On the other hand, simply re-booking your event may be the appropriate route to take (see our re-booking policy here).

To help you understand the purpose of this policy, we must remind you that our professional photography services are unique, and pre-planning client events takes place typically 12-18 months in advance. Cancellations result in a very difficult situation for us because:

1. We inevitably turned down other prospective clients who were interested in our services for the same day of your event, and
2. Finding new clients is exponentially more challenging and the likelihood of securing a substitute client is progressively less likely as the number of days we have to re-advertise the opening shrinks (hence the reason we have a sliding scale for liquidated damages).

Regardless, the fiscal impact of a decision to cancel depends on how far in advance you notify us (in writing), and we receive said notice of this request.  As noted below, a liquidated damages cancellation fee (not a penalty) is imposed and immediately due as follows:

• 365-days or more before your event: $500.
• Between 364 and 180-days before your event: $850.
• Between 179 and 90-days before your event: $1,150.
• Between 89 and zero-days before your event: $1,450.

In addition, depending on when your new event will take place, your event's pricing may need to be adjusted according to the then prevailing prices as listed on the GrantDeb.com Photographers website.


Tangible Goods
Orders of tangible goods (e.g., enlargements, albums, framed portraits, etc.) are processed virtually instantly & canceling such requires extremely prompt action. As outlined below, our ability to cancel your order is directly related to how fast you contact us. A liquidated damages cancellation fee is imposed according to the following schedule, based on the time you click the "order" button.

• Between 0-24 hours: No fee
• Between 24-48 hours:  25% fee ($20 minimum).
• After 48 hours: cancellations not permitted.

Written Notice Required (for both Services & Goods)
Although electronic communication, be it voice/fax/e-mail, can be quite handy and tremendously useful most of the time, when it comes to something that has rather sizeable implications such as the outright canceling our photography services, we've found good old fashion written notice to be the most reliable method of communicating these intentions.

Even if you've discussed cancellation with us via telephone/facsimile/e-mail, to begin processing your cancellation (per our Agreement to Provide Professional Photography Services), we require you formally submit this termination request to us in writing and signed by the original party/parties contracted with us. This written notice must be sent via the United States Postal Service using Certified or Registered Mail to:


Such requests are deemed effective no earlier than the date your request is delivered to our mailing address.


Special Note: VA Sales Tax Deposits (for both Services & Goods)
For those who paid Virginia Sales tax on tangible goods or professional photography services (paid up front in the form of a "Sales Tax Deposit"), assuming we never shipped any tangible item (e.g., proof prints, enlargements, high-resolution images on DVD, etc.), we will promptly refund 100% of any sales tax paid. Refunds are issued within 30-days of cancellation. However, if any goods are shipped, we are nevertheless required to impose a sales tax.

No advance notice restrictions are imposed in regards to the sales tax refund. For example, assuming once again we never shipped you a tangible item yet, we will refund 100% of your Sales Tax Deposit if you provide us 1-year, or 1-day for that matter, advance notice of the cancellation.